Frequently Asked Questions
Orders & Payments
How do I place an order?
Simply browse our collections, add items to your basket, and proceed to checkout. You can pay securely using all major credit/debit cards and other available payment methods at checkout.
Can I amend or cancel my order after placing it?
Once an order has been dispatched, it cannot be cancelled. If you need to make a change, please contact us as soon as possible at support@artfullycuratedcreations.co.uk and we'll do our best to help before it ships.
Will I receive an order confirmation?
Yes — you'll receive a confirmation email as soon as your order is placed, and a second email with your tracking information once it's been dispatched.
Shipping & Delivery
Where do you deliver?
We currently ship to the UK (including Northern Ireland, Scottish Highlands, and Islands) and Ireland. We do not ship to P.O. boxes.
How much does shipping cost?
Standard delivery to UK Mainland is £5.99 per warehouse. Standard delivery to Northern Ireland, Scottish Highlands, Wales, and Islands is £14.99 per warehouse. Free shipping is offered at our discretion on selected orders.
Why am I being charged more than one shipping fee?
Some of our products are held in different warehouses and ship separately. If your order contains items from more than one warehouse, a shipping charge applies per warehouse. For UK Mainland orders this means a maximum of £11.98 for two warehouses; for Northern Ireland, Scottish Highlands, Wales, and Islands the maximum is £24.58 for two warehouses. We always aim to keep shipping costs as low as possible and will combine shipments wherever we can.
Will my order arrive in one parcel?
Not always. If your order includes products from different warehouses, they may arrive in separate parcels at different times. You'll receive individual tracking emails for each parcel so you can follow each one.
How long will my order take to arrive?
Processing times vary by product and are listed on each product page. Once dispatched, UK Mainland orders typically arrive within 1–3 working days. Northern Ireland, Scottish Highlands, and Islands orders typically take 4–5 working days. Please allow extra time during busy periods.
How do I track my order?
Once your order has been dispatched, you'll receive an email with your tracking number. Please allow up to 48 hours for tracking to update. If you haven't received tracking details within 7 working days of dispatch, please contact us at support@artfullycuratedcreations.co.uk.
My order hasn't arrived. What should I do?
If your order hasn't arrived within the expected timeframe, please get in touch with us and we'll investigate with the courier on your behalf.
Returns & Refunds
What is your returns policy?
We accept returns on damaged or incorrect items within 14 days of delivery, provided the item is unused and in its original condition. Please contact us with a photo of the damage before returning anything.
What items cannot be returned?
Due to the nature of our products, the following cannot be returned: personalised or custom items, jewellery, sale or discounted items, free gifts, bundles, subscription boxes, perishable goods, cosmetics, skincare, health and personal care items, digital downloads, and items returned in a damaged or worn condition.
Who pays for return shipping?
Return shipping costs are the customer's responsibility. Please note that original shipping costs, duties, taxes, and return costs above £6 are non refundable.
Can I exchange an item?
Exchanges are only available for defective or damaged items. Please contact us within 14 days of receiving your order.
When will I receive my refund?
Once we've received and inspected your return, we'll process your refund (minus return shipping costs) to your original payment method. Please allow a few working days for this to appear.
Personalised & Custom Items
How do I order a personalised item?
Ordering a personalised item is simple. Find the product you'd like, and you'll see personalisation fields on the product page, these might ask for a name, date, message, initials, or other details depending on the item. Fill in your details carefully, then add the item to your basket and checkout as normal. Your personalisation details are sent directly to our makers when your order is confirmed.
Can I preview my personalised item before it's made?
Some products offer a preview of your personalisation. Where this is available, you'll see it update on the product page as you type. If no preview is shown, our team will create your item exactly as specified, so please double check all details before placing your order.
What if I made a mistake in my personalisation details?
Please contact us immediately at support@artfullycuratedcreations.co.uk if you spot an error. Once your item has gone into production we may not be able to make changes, so the sooner you get in touch the better.
How long do personalised orders take?
Processing times for personalised items are longer than standard products as each item is made to order. The estimated processing time is listed on each product page. Please factor this in alongside the delivery timeframe when ordering, especially for gifts with a specific date in mind.
Can I return a personalised item?
Personalised and custom-made items cannot be returned or refunded unless they arrive damaged or incorrect. This is because they are made specifically for you and cannot be resold. If your item arrives damaged or is not what you ordered, please contact us within 14 days with a photo and we'll put it right.
Can I order personalised items as gifts to be sent directly to the recipient?
Yes, simply enter the recipient's address as the delivery address at checkout. If you'd like to include a gift message, please add it in the order notes at checkout and we'll do our best to include it.
Gift Bundles & Box Builder
What are your gift bundles?
Our curated gift bundles are thoughtfully assembled sets of product you can chose to give as a gift, some of which can be gift wrapped and we also offer a range of greetings cards. They take the guesswork out of gifting, everything is chosen to work together.
What are mystery bundles?
Mystery bundles are surprise selections of products at great value. You choose a theme or category, and we handpick a curated selection for you. They make a wonderful treat for yourself or a fun gift, perfect if you love a surprise.
Can I build my own gift box?
Yes! We offer a Build Your Own Box option using our box builder. Simply select your box size, then choose the products you'd like to include from our curated selection. It's a great way to create a truly personal gift. Head to our Bundles & Sets collection to get started.
Can bundles be personalised?
Many of the individual items within our bundles can be personalised. Where personalisation is available, you'll see the option on the product or bundle page. Please note that bundles containing personalised items will have longer processing times.
Can I return a bundle?
Bundles and gift sets cannot be returned unless they arrive damaged or incorrect. Please inspect your order on arrival and contact us within 14 days if there's an issue.
Subscriptions
What is a subscription?
A subscription lets you receive a curated selection of products on a regular basis, without having to remember to reorder. It's ideal if you love discovering new products or want to treat yourself (or someone else) on a recurring basis.
How do I sign up for a subscription?
Visit our Subscriptions collection and choose the subscription that suits you. Select your preferred frequency at checkout and complete your order. You'll be billed automatically at each renewal date.
How often will I be charged?
Billing frequency depends on the subscription you choose, options may include monthly, every two months, or quarterly. Your billing schedule will be confirmed in your order confirmation email.
How do I manage my subscription?
You can view and manage your subscription, including pausing, skipping a delivery, or updating your payment details, by logging into your account and navigating to the Subscriptions section.
Can I pause my subscription?
Yes, you can pause your subscription from your account at any time before your next renewal date. Simply log in, go to Subscriptions, and select the pause option.
Can I cancel my subscription?
You can cancel your subscription from your account before your next order is processed. Once an order has been dispatched, it cannot be cancelled, you would need to follow our returns process instead. Please note that subscription boxes cannot be returned.
What if I want to change the items in my subscription?
Our subscriptions are curated by us, so the contents may vary each cycle. If you have specific preferences or allergies, please contact us at support@artfullycuratedcreations.co.uk and we'll do our best to accommodate you.
Can I gift a subscription to someone else?
Yes, subscriptions make a wonderful gift. Simply enter the recipient's delivery address at checkout. If you'd like to let them know it's coming, you can add a gift message in the order notes.
Getting in Touch
How do I contact you?
You can reach us by email at support@artfullycuratedcreations.co.uk or via our Contact Us page. We aim to respond to all enquiries as quickly as possible.
Do you have a live chat?
Yes, you can use our live chat (available on the website) for quick questions. Our team will get back to you as soon as we're available.